Deliveries, Returns and Exchange Policy
If you are not completely satisfied with your purchase, simply return the item to us in its original, unused condition within 30 days of receipt. (Any orders shipped "Free Shipping" will have the actual original freight charges deducted from the refund.)
Returned items must be returned in original packaging, in new, unused condition, with any enclosed documentation. Festool tools are an exception. Used Festool accessories cannot be returned. Festool tools can be used extensively and will be accepted for return following the guidelines listed below.) We will issue a full refund on receipt, excluding the original carrier's shipping charges. Alternatively, if preferred, we will exchange the item. Shipment refusal of a an order placed with Mambrini will be treated as a return and shipping charges will be deducted from any credit or refund.
If the signature requirement is waived by the customer, the shipment will be the responsibility of the customer when it leaves Mambrini ’s warehouse.
Cut off time for expedited shipments (overnight, second day, etc.) is 3:45PM CDT. If an order is received after that time the items will ship the next business day. If any of the items included in an expedited order is out of stock or the order will ship incomplete, we will notify the customer by telephone. DHLs TNTs shipments may take up to three business days to ship.
-Goods will only be accepted for return if they are received within 30 days of invoice.
-The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
-The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are defective and a refund is issued.
- No returns will be accepted without a return authorization number. Please call customer service at +39069085298 for an authorization number.
- Machinery too large for parcel shipment (palletized or crated) is only returnable if there is a material defect that cannot be resolved by replacing components. Sawtrax panel saws will not be accepted for return under any conditions.
- Any products that are shipped to a customer "Free Freight" will have those freight charges deducted from the refund upon return.
Notification of Changes